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3.2.4 Customer Service and Technical Support

Consumer Health App Quality of Service

9 August 2018

This category is about disclosure of the level of customer support available. The specific mechanisms for support (e.g., phone, chat, email, FAQ, online help) are not prescribed by cMHAFF.

3.3.1 Product Information

Consumer Health Appropriate Documentation

9 August 2018

This category is about providing information about the product to consumers and also other parties (e.g., governments, consumer or provider organizations) who have interest in potential purchase, use, endorsement, or...

3.3.2 Launch App and Establish User Account

Assisting the Consumer with Establishing Access

9 August 2018

This category is about the process of a consumer getting started with an app, potentially including establishing an account. This category is about providing information about the product to consumers and also other...

Why are wearables not better targeted toward the people...

Analysis of the J.C. Herz article at Wired.com

2 August 2018

SUBJECTIVE: Abstract from the article titled, "Wearable Are Totally Failing The People Who Need Them Most" posted on Wired Magazine: "As the Internet of Things becomes an actual thing, more steps...

Securing Electronic Health Records on Mobile Devices

Guidance from the National Institute of Standards and Technology (NIST) Special Publication: 1800-1

30 July 2018

Using mobile devices to store, process, and transmit patient information has become increasingly popular amongst healthcare providers. When health information is compromised, organizations can face penalties and lose...

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3.2.4 Customer Service and Technical Support

Consumer Health App Quality of Service

3.3.1 Product Information

Consumer Health Appropriate Documentation

3.3.2 Launch App and Establish User Account

Assisting the Consumer with Establishing Access

Why are wearables not better targeted toward the people...

Analysis of the J.C. Herz article at Wired.com

Securing Electronic Health Records on Mobile Devices

Guidance from the National Institute of Standards and Technology (NIST) Special Publication: 1800-1

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