Patient Engagement Playbook

A Health Care Provider Resource from the ONC

From the Patient Engagement Playbook introduction:

The Patient Engagement Playbook is a tool for health care providers, practice staff, hospital administrators and others who want to leverage health IT — starting with electronic health record (EHR) patient portals — to engage patients in their health and care. Health care practices across the country are already seeing the benefits of EHR patient portal implementation. The rewards are real: more effective delivery of care; reduced burden on office staff; and informed, engaged patients. And so are the potential barriers: cumbersome enrollment; clunky interfaces; reluctant patients, doctors, and office staff; and questions of privacy and security.

Use this playbook to help you:

• Facilitate easy enrollment to achieve greater portal adoption
• Meet patient needs online — while also streamlining practice workflow
• Involve caregivers in an appropriate way
• Integrate patient-generated health data to improve clinical decision-making and care