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Health e-Service Platform

Health eServices is composed of industry-based health information technology practitioners and noted academic researchers. We are highly experienced in health IT, data exchange standards, compliance assessment, and testing.

We seek to help entities resolve challenging technologies, policies, and regulatory issues involved with effective sharing of client health information. We seek to provide comprehensive guidance on data standards, regulatory requirements, and sustainable technology practices.

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Making Health IT Accessible - To Everyone

Health eServices, Inc. has been at the forefront of personal health information systems research and development. We have built long-running health information management systems and electronic patient engagement technologies from the ground up.

Health care providers of all types need assistance in implementing patient activation programs that take advantage of the assessment and reporting efficiency of patient portals and personal health information systems. We can help implement frameworks and technologies for increased patient engagement, education and activation requirements.

Plain and simple. The personal health data you store in your Health e-Profile is yours. We won't sell it, look at it, or ask you about it unless you want us to help you put your data to work for you. Health e-Profile is your service for storing and managing all of your personal health data.

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A Health eBroker is a platform that focuses on personal health data exchange and brokering services that assists patients and consumers in controlling the monetization of their personal health data. Discover the transformative power of Health eBroker, a pioneering platform in the realm of personal health data exchange and brokering services.

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A Health eDevice is a medical, fitness, or lifestyle device whose goal is to try to provide a tool or service that will help you be healthier. The Health eDevices platform provides education and alerts for privacy, security, and safety related aspects of electronic medical devices.

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Health eDefense is the act of protecting your personal health information. This not only protects your privacy, security, and safety, but also protects the data of your family, friends, healthcare providers and others in your community.


The Health eDefense platform is dedicated to providing consumers with actionable information on how to protect their personal health information effectively from cyber threats. Health eDefense provides informational content and education related to cyber security, privacy and consent, security, and related topics and policies such as HIPAA and GDPR.

Health IT Articles Posted and Curated by Health eServices

FDA Warns People with Diabetes and Health Care Providers Against the Use of Devices for Diabetes Management Not Authorized for Sale in the United States

An FDA Safety Communication

FDA Warns People with Diabetes and Health Care Providers Against the Use of Devices for Diabetes Management Not Authorized for Sale in the United States

Summary of Problem and Scope:

The FDA is concerned about people with diabetes using unauthorized devices for diabetes management used alone or along with authorized devices.

The FDA received a report of a serious adverse event in which a patient used an unauthorized device that receives the electronic signal from an FDA authorized glucose sensor and converts it to a glucose value using an unauthorized algorithm. Glucose values from this unauthorized continuous glucose monitoring system were sent to an unauthorized automated insulin dosing device to drive insulin dosing. The automated insulin dosing system gave too much insulin in response to repeated incorrect high glucose values sent from the continuous glucose monitoring system. This unauthorized system resulted in an insulin overdose requiring medical intervention. These devices were not designed to be used together and were combined in a way that had not been thoroughly tested for compatibility. Based on the available information, it is unclear whether the insulin overdose resulted from inaccurate glucose values reported from the unauthorized sensor, or a software malfunction in the unauthorized automated insulin dosing system that misinterpreted the electronic signal from the unauthorized continuous glucose monitoring system.

Some diabetes management devices are authorized for sale in the U.S. by the FDA only in a specific configuration, while others are authorized for use with other compatible devices, which may include automated insulin dosing systems, insulin pumps, blood glucose meters or other devices used for diabetes management.

For example, an authorized automated insulin dosing system will include a specific continuous glucose monitoring system, a specific insulin pump, and a specific algorithm. These devices are all tested and authorized together as a system.

Also, the FDA has authorized diabetes devices that have been designed to work safely with other devices, such as integrated continuous glucose monitoring systems and "automated controller enabled" insulin pumps, that comprise diabetes therapy systems. This approach allows patients to safely tailor their diabetes management. Devices are labeled to indicate which compatible devices patients can safely use together as a system.

When patients combine devices that are not intended for use with other devices, or when patients use any unauthorized devices, new risks are introduced that the FDA has not evaluated for safety or effectiveness. Patient use of unauthorized diabetes management devices, alone or along with other devices, could result in inaccurate glucose level readings or unsafe insulin dosing. These inaccuracies may lead to injuries requiring medical intervention, such as severe low blood sugar, coma, diabetic ketoacidosis (buildup of acids in blood), and death.

In addition, the FDA is aware of manufacturers marketing unauthorized diabetes management devices that use an algorithm to convert raw data from an FDA authorized glucose sensor to a glucose level displayed to the patient. The FDA has not evaluated the algorithm that these unauthorized devices use. The algorithm may return inaccurate glucose values.

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